Booking.com is a travel metasearch engine for lodging reservations. It is owned and operated by and is the primary revenue source of United States-based Booking Holdings and is headquartered in Amsterdam. The website has over 28 million listings. The site is available in 43 languages.
Year to year, they receive over 500.000 applications from across the world.
If you want to be able to support every traveller, anywhere in the world – you will have to have a complete team of professionals supporting that mission. As with every company, the hiring needs are diverse, from Customer Service in all available languages to Developers and Data Scientists to work in the Amsterdam or Tel Aviv office.
In order to get, maintain and service the continuos inflow, Booking.com had started working with a new career site vendor, Phenom People.
True to our vision, we started with thoroughly assessing the setup, the performance of that setup, and possible improvements. Making sure that the numbers add up in all Analytics tools is the first step to success. Based on the correct and valid metrics, we were able to achieve several highlights, which you will find (briefly) described below.
supported employees on Internal Mobility platform
improvement in overall application rate
Tickets with improvements (based on data) created and solved
The cooperation between us and Booking.com was and is exceptional. Not a single day we didn’t feel like an employee, every day we felt part of the team. The effort Booking.com makes for their employees is indescribable, just as the responsibility and freedom we’ve been given to carry out our investigations and improvements. We have been at Booking.com for 2/3 days a week and a few evenings, as befits a “start-up”.